Questions, answered.
How conditions, payments, shipping, buylist and the account perks actually work. If it's not covered here, WhatsApp us.
Conditions and grading
What do NM, LP, MP, HP and DMG mean?
Every raw single is hand-checked under a loupe before listing and given one of five conditions:
| Condition | What it means |
|---|---|
| NM · Near Mint | Pack-fresh to the naked eye. No visible wear at arm's length; at most a faint printing flaw or one tiny edge nick under the loupe. |
| LP · Lightly Played | Minor edgewear, light surface scratches or slight whitening visible on close inspection. No creases, no bends. |
| MP · Moderately Played | Obvious edgewear, scuffing or whitening on the front or back. Still displays well sleeved. No major creases. |
| HP · Heavily Played | Heavy whitening, deep scratches or a small crease. Structurally intact but clearly worn. |
| DMG · Damaged | Creases, tears, water damage, ink or writing. Priced for what it is. |
Is condition grading subjective?
For raw cards, yes - there is no universal standard, so the condition on a listing is our honest read against the definitions above. That's why singles are photographed and the photo is of the actual card. Returns on singles are accepted only when the card is materially different from how it was described and photographed.
How do I know a slab is genuine?
Every graded slab (PSA, BGS, CGC) is verified against the grader's own cert database before listing, and the cert number is shown on the product page so you can look it up yourself. The condition of a slab is the grade on the label; light scratches on the case itself can happen and are not defects.
Ordering and payment
What payment methods do you take?
FPX online banking, Visa and Mastercard, and GrabPay, all processed by Stripe. Or pay by manual DuitNow / bank transfer. All prices are in MYR.
How does paying by DuitNow or bank transfer work?
Choose manual transfer at checkout and your order holds the stock for 24 hours. Transfer the exact amount with your order number as the reference, then file a payment claim from your order page (or send us the receipt on WhatsApp). Filing a claim extends the hold by 48 hours while we match your transfer. Once matched, the order is paid and ships within 24 business hours. If no transfer arrives inside the hold, the order is cancelled and the stock goes back on the shelf.
How do pre-orders work?
Payment secures your allocation - pre-order stock is committed to paid orders in the sequence they land. Pre-orders ship release week. You can cancel before allocation locks for a full refund, as store credit or to your original payment method. Release dates are set by the publishers and can move.
Do I need an account to order?
No, guest checkout works fine. An account adds the wishlist, store credit, loyalty points, back-in-stock and price-drop alerts, and member early access to some drops.
Shipping and pickup
How fast do orders ship?
Within 24 business hours of payment. Manual-transfer orders count from when the transfer is matched. Your tracking number is emailed the moment the parcel ships.
How long does delivery take?
After dispatch, West Malaysia typically arrives in 1 to 3 working days and East Malaysia (Sabah, Sarawak, Labuan) in 3 to 5. Every parcel is tracked and insured. Rates are on the shipping page.
Can I pick up my order in Johor?
Yes, by arrangement. Choose self-pickup at checkout and we'll WhatsApp you to fix a time at the shop in Iskandar Puteri. Pickup is free.
Buylist and trade-ins
How do I sell or trade in my cards?
- Send us your list on WhatsApp with photos. We reply with a quote, valid for 7 days.
- Accept the quote.
- Post the cards to us or drop them off in Iskandar Puteri by arrangement.
- We verify the cards on arrival, then pay out - as store credit with a 10% bonus, or as cash at the quoted value.
If a card arrives in a different condition than described, we re-quote that card and you choose whether to accept or have it returned.
Accounts and perks
How do loyalty points work?
You earn points on every paid order and convert them to store credit from your account. Points themselves have no cash value; once converted, the credit does not expire and is applied at checkout. Points earned on an order are removed if that order is refunded.
How do gift cards and store credit work?
Gift cards never expire and are not redeemable for cash. Store credit - from gift cards, refunds, buylist payouts or converted points - is applied at checkout and any refund of a credit-paid portion returns as credit.
What is member early access?
Some drops open to signed-in members before the public. When a listing is in its early-access window, the product page says so; sign in and it's buyable immediately.
What are back-in-stock and price-drop alerts?
On any sold-out listing you can leave your email and we'll write once when it's back - no account needed, and the request is deleted after the alert sends. Price-drop alerts come with an account: sign in, star the cards you're chasing, and we'll email you when one drops at least 5% below the price you starred it at.